Exacting service standards make logistics for consumer health products some of the hardest.  

MODE’s customer is a global manufacturer of some of the best-known over-the-counter medicines and health & beauty brands. Their success derives from the many consumers and major retail customers who trust the quality and safety of their products.  

For more than eight years, MODE has provided trustworthy transportation that protects the products, relationships and good name of the manufacturer. 

Problems with past transportation providers have included everything from late deliveries and rejected loads to temperature excursions and cargo theft. Consequently, the manufacturer is highly attuned to the many things that can go wrong in transit.  

Recognizing that specialized and vetted drivers are a ‘must’ led the manufacturer to first partner with MODE and, ultimately, trust MODE with 20% of their transportation.

MODE has stepped up to meet their unique challenges. Many of their products are consumables, and all of them affect the health and well-being of buyers. In addition to challenging food safety requirements, their shipments are temperature-sensitive and high-value targets for freight fraud today. Service requirements pose additional challenges as many of the manufacturer’s customers are large retailers or drug store chains with strict on-time requirements.  

MODE’s experience with major retailers and drug store chains, premier technology offerings and network of over 100,000 top carriers in the U.S. make MODE the right choice for a manufacturer that needs to get deliveries right.   

Read the full case study to learn how MODE provides the supply chain integrity, controlled chain of custody and compliance with high standards of care that support this customer’s success.