It’s hard to focus on long-term growth when you’re in a constant war-room mentality. MODE’s customer wanted to grow 15% a year, but a host of distribution challenges distracted their progress almost every day.

At the core of the problem was an uncommitted carrier base that couldn’t consistently make appointment times for pickup at the DC. The delays and chaos caused by poor carrier OT performance led to late deliveries and dissatisfied customers. Many were institutional customers like schools and hospitals whose food deliveries were time–sensitive.

Task one for MODE in turning this highly respected food distributor’s operations around was switching over to service-oriented carriers and establishing communication processes that synced drivers, dispatchers warehouses and buyers. EDI was a centerpiece of the improvements, as was committed oversight and continuous coordination.

MODE’s moves boosted OT 35%. In addition to reducing customer and carrier claims, the process improvements also relieved the food distributor’s time commitment for overseeing shipments. Free from monitoring and managing shipments, staff now have more time to service customers and sell. Growth has followed. Monthly pickups have doubled, the company’s territory has expanded and their sales efforts have improved.

MODE provides the capacity the shipper needs to sell without worrying about how they’ll service the account. The ability to scale operations confidently and seamlessly through MODE also comes in handy on occasions when their inbound container volume surges and drayage is required.

Read the full case study below for details of how MODE elevated standards of care for this food shipper while achieving cost savings, a technology upgrade and more.

Contact our team of experts to see what MODE can do for your supply chain.